​The airline has changed your seats...

• If you have checked your seat assignment online during check-in, but it has changed upon arrival at the airport, don't worry. Speak to a gate agent for assistance (not the ticketing desk). Gate agents are typically the most helpful in such cases and can assist in moving people or requesting that they change seats.

Your luggage is delayed or lost...

• Locate the airline baggage desk, which is typically in the baggage claim area. Do not leave without filing a claim. If you can't find your airline's desk, contact them immediately to initiate the claim process. Remember, this is a crucial step that should not be overlooked.

• Save any receipts for items purchased.

• File a claim with your travel insurance upon return (I'll assist if you purchased it through your package).

Your flight is delayed...

• If the delay is less than 30 minutes and does not affect your connecting flight, there's no need to worry.

• However, if the delay exceeds 30 minutes and/or impacts your connecting flight, go straight to the desk to arrange for the next available flight. While you're waiting, send me a text message so I can start searching for alternative flights as well. It's like a fun contest of "who can in contact with the airline first"! (I’ll also inform with your transportation company, but know they are also monitoring your flight for this information.)

• In case of a delay or cancellation that is within the airline's control, we recommend checking the U.S. Department of Transportation (DOT) Airline Customer Service Dashboard. This dashboard outlines the services that each U.S. airline will provide to minimize passenger inconvenience. To view the dashboard, click on this LINK.

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The airline has changed your seats...

• Please head to the ticket counter and also send me a text - we're going to play the game of "who can in contact with the airline first" again ;) Based on the circumstances and our options, I'll help direct what's next.

Your scheduled transportation (or tour guide) doesn't show...

• Please give it at least 5 full minutes, in case someone is just parking or in the restroom.

• Call the number provided in your travel documents before you reach out to me. The first thing they will ask me is for your number so they can try and find you!

• Worst case scenario, you take a cab (or Uber) and let me know so I can reimburse you!

 

Your room isn't satisfactory...

• Ask to speak to a manager (call from your room or go down to the front desk), if they cannot find another room for you, please get me involved. Be specific about the issues and be honest about what you want them to do, to remedy the situation - as I will ask you those questions exactly so I can ensure we get the appropriate solution ASAP!

I'm not available...

• I have provided emergency phone numbers for my vendors and partners. This ensures that if something goes wrong, help is just a phone call away. Of course, the goal is to not have to use them, but it's always better to be prepared.

Remember to utilize your hotel concierge and the in-destination contacts we've provided as they are available on-site and on the ground, which will provide you with the best assistance.